Short answer. In Kazakhstan, 112 is the single duty-dispatch number of the emergency services. It is free from any phone and can be reached without a SIM card or network credit 1. Direct numbers also work: 101 fire, 102 police, 103 ambulance and 104 gas emergency service 1. Civil protection is the responsibility of the Ministry of Emergency Situations (MChS).
Which numbers should I know in Kazakhstan?
| Number | Service | Source |
|---|---|---|
| 112 | Single duty-dispatch service (emergencies) | 1 |
| 101 | Fire service | 1 |
| 102 | Police | 1 |
| 103 | Ambulance | 1 |
| 104 | Gas emergency service | 1 |
Write these numbers down and keep them in your emergency kit, in case your phone's contacts are not available. See the kit page and our important documents guide.
Can I call 112 without a SIM card or credit?
Yes. The e-government portal states that 112 is free from any phone and is reachable without a SIM card or network credit 1. This makes it the number to use from a phone with no active plan, or when you do not know which service you need.
When should I call 112 rather than a direct number?
112 is the single duty-dispatch number for emergencies 1. Use it when you are unsure which service you need, or when several are needed. If you know you need only the fire service, police, an ambulance or the gas service, the direct numbers 101 to 104 also reach them 1.
Am I required to report a threat?
Yes. Kazakhstan's Law on Civil Protection lists among citizens' duties informing 112 of threats they know about 2. The same article requires citizens to know and follow the procedure for the "Attention everyone!" warning signal; see alerts.
Which authority is responsible for emergencies?
The Ministry of Emergency Situations of the Republic of Kazakhstan (Министерство по чрезвычайным ситуациям, МЧС РК) is the responsible body 1. Its official website is https://www.gov.kz/memleket/entities/emer, where it publishes news and the "60 seconds of safety" preparedness series.
What information should I give when I call?
The sources checked do not set out a script for callers. Our family emergency plan guide covers how to prepare the information you may need, such as your address and the medical needs of household members, and psychological first aid covers staying calm and helping others.
What else should I prepare?
Emergency numbers are one part of preparation. See also:
- Emergency supplies: the three-day alarm suitcase with 3-4 litres of water per person.
- Public shelters: how to find the shelter for your building.
- Alerts: the siren signal and Cell Broadcast.
- Kazakhstan overview.
Frequently asked questions
Is 112 free in Kazakhstan?
Yes. 112 is free from any phone 1.
What is the ambulance number in Kazakhstan?
103, or 112 for the single duty-dispatch service 1.
What number do I call for a gas leak in Kazakhstan?
104 is the gas emergency service 1.
Does 112 work without a SIM card?
Yes. 112 can be reached without a SIM card or network credit 1.
Sources
- Электронное правительство Республики Казахстан (egov.kz) — Экстренный номер 112 (25 Nov. 2025; read from the Internet Archive snapshot of 27 Nov. 2025) — https://egov.kz/cms/ru/articles/emergency_number_112 (accessed 2026-10-20)
- Республика Казахстан (ИПС «Әділет») — Закон Республики Казахстан от 11 апреля 2014 года № 188-V «О гражданской защите» (amendments to 08.07.2026) — https://adilet.zan.kz/rus/docs/Z1400000188 (accessed 2026-10-20)
Turn this into action
Your plan for Kazakhstan, worked out for your household.
- Water, food and equipment counted for each person and pet
- The nuclear plants and zones around your home
- Phaenyx Safe: one tap to tell your people you are safe
Sources
- Электронное правительство Республики Казахстан (egov.kz) · Экстренный номер 112 checked 2026-10-20
- Республика Казахстан (ИПС «Әділет») · Закон Республики Казахстан от 11 апреля 2014 года № 188-V «О гражданской защите» checked 2026-10-20